Returns & Refund Policy
At Royal Signet, our mission is to ensure that every piece of jewelry you receive from us is of the highest quality and meets your expectations. Our dedicated artisans put their heart and skill into each handmade and personalized item, ensuring they are not just products, but treasures meant to bring joy and elegance.
100% Satisfaction Guarantee
If your order isn’t exactly what you expected, we’ve got your back. Should you encounter any issue with the quality or condition of your Royal Signet jewelry upon arrival, rest assured, you are fully covered. We commit to addressing your concerns and will work with you to ensure a satisfactory resolution, whether that be a repair, replacement, or refund.
Personalized Pieces
We understand that personalized jewelry is more than an accessory; it's a reflection of your unique story and style. Due to the custom nature of these pieces, they cannot be returned or refunded unless they arrive damaged or faulty. If your personalized Royal Signet jewelry has a defect or does not match your order specifications, please contact us immediately. We will promptly rectify the error by repairing the faulty item or crafting a new piece that aligns perfectly with your original vision.
Process for Returns
To initiate a return, please contact us within 14 days of receiving your item. Include your order number and a brief description of the issue. We will provide you with instructions on how to proceed. Please note that items must be returned in their original condition and packaging.
Exclusions
Please note that wear and tear, or damage due to improper care or handling, does not qualify for return or exchange.
Your satisfaction is paramount to us at Royal Signet. We appreciate your understanding of the unique considerations for handmade and personalized jewelry, and we’re committed to ensuring your experience with us is nothing short of exceptional. Thank you for choosing Royal Signet, where elegance is personalized.
