FAQs

You can place your order in three easy steps:

1. Upload an image: First, you need an image to upload. This is what we will engrave on your custom piece.
2. Select jewelry features: Pick your favorite options from the variants we provide at our product page.
3. Checkout: Add to cart, proceed to checkout and done! Easy peasy.

No. You aren't limited to the options provided, and our artisans are capable of making anything out of silver and gold.

We pride ourselves on creating unique, personalized pieces that reflect your individual style and preferences. Whether you have a specific design in mind or need assistance developing your vision, our expert jewelers are here to bring your ideas to life with exceptional craftsmanship and attention to detail.

Yes, we do offer a 10% discount on your first order for 925 Sterling Silver, 24K Heavy Gold Coated, and White Gold Coated material options. Please feel free to join the Royal Club to get your discount code.

We also offer special discounts occassionally as well as on all bulk orders with more than 3 pieces.

No worries, we can stillissue a discounton your order from our end. Just contact us and we'll handle the rest for you.

No. We do all the design-relatedwork for you, and for free! Simply share your ideas with us, and we'll handle the rest, ensuring you receive a beautifully designed and meticulously crafted piece that you'll cherish forever.

To send us image files for your order, you can:

1. Attach it to your order,
2. Send it on our website live chat, or
3. Send us a message at our contact page.

You can uploadany type of imagefile for your custom design. We accept JPEG, PNG, GIF, TIFF, even PDF files, and more! Feel free to send the design that best represents your vision. We're here to turn your unique ideas into exquisite, handcrafted jewelry.

Yes, we can work witheven low-resolution imagesto create a beautiful and unique piece for you. We'll rework and refine the image to ensure that the final product meets our high standards of quality and craftsmanship.

No worries if you can't upload the image for any reason. You can simply send it to us on live chat. Click "Live chat" below and attach your image.

Sit back and relax!

Once we receive your order, you will receive a confirmation email. In the case that you requested a design proof before it's made, we will get in touch with you via email within 24 hours, showing design options and awaiting your approval.

And when you approve a final version of the design, our skilled artisans will begin crafting your unique piece with attention to detail. We'll keep you updated on the progress and notify you as soon as the package is on its way to your address.

Yes, optionally you can request a design proof for your custom piece. Once you place your order, our design team can create a digital mockup visual using your image and share it with you for review. We will then wait for your approval or any requests for modifications before we actually craft your custom piece. This ensures that you are 100% satisfied with the final product.

All you'd need to do is to mention "visuals before it's made" in the personalization box or in the order notes at checkout and we'll handle the rest for you.

We employ both techniques depending on your choice of face engraving style. While laser engraving is a quick process, it's the extensive hand-crafting that truly defines our work.

This part of the process can take several days, as it involves meticulous attention to detail and the skilled artistry of our master smiths. This blend of modern and traditional techniques ensures that each piece we produce is precise, beautifully detailed, and carries the distinct mark of our craftsmen's expertise.

Your custom piece belongs in the hands of thelast living mastersof the art. Each item is meticulously handcrafted by our team of experienced artisans, who pour their skill and passion into every detail to ensure your piece is a unique and exquisite expression of your personal style.

We useonly solid, certified precious metalssuch as 925 sterling silver and 24K gold in the making. If you ordered a solid gold piece, it will be made of the karat option you chose while ordering. In case of any doubts about the material, please feel free to have it double checked at a local jeweler with certified equipment if you'd like a second opinion. We deliver custom items made of ethically-sourced precious metals only.

Solid Gold: These pieces are the pinnacle of jewelry material, highly durable against any condition, makes perfect family heirloom to pass down to the next generations.

925 Sterling Silver: May require a quick polish every 6 months, but still a timeless beauty and will remain pristine forever with regular cleaning.

Heavy Gold Coated: We use 3 microns of pure, genuine 24K gold in our coating. This is at least 20x more than regular gold plated jewelry you can find in the market. This thick layer of gold coating makes this option an excellent, budget-friendly alternative to solid gold pieces. With a little bit of care like keeping it dry and away from harsh chemicals, you can ensure the longevity and enjoy it even for for decades.

The answer istechnically yes, however removing your custom jewelry during shower, swimming, and heavy exercise is always recommended to minimize the risk of dropping and losing it, as well as reducing the need for having it polished regularly.

Heavy gold coated pieces will not cause any green marks on the skin.

With highly acidic skin types, this might happen initially with 925 sterling silver and lower karat solid gold pieces due to their metal composition.

The good news is that this phenomenon is temporary and 100% harmless, and it will disappear after you've worn it a few times, as the precious metal adapts to your skin.

We're known for quality and speed. Once the order is placed, your custom piece will ship within a few days.

In case you'd like a see a design proof first, or if you've ordered with an overall hand engraving, that may add a few more days to the process.

Yes. Please mention your request inorder notesor contact us, we will share with you photos of the actual product.

No worries, wegot you covered. Please contact us in such an event, we will resolve the issue immediately.

We operate from2 workshops, one in the United States and the other in Europe. Depending on your delivery address and logistical conditions, your order will ship from either of these facilities.

Yes. We offerfree shipping globally.

Yes. If it's an urgent orderwe can prioritizeyours in the queue and have it delivered even quicker.

You can place your order in three easy steps:

1. Upload an image: First, you need an image to upload. This is what we will engrave on your custom piece.
2. Select jewelry features: Pick your favorite options from the variants we provide at our product page.
3. Checkout: Add to cart, proceed to checkout and done! Easy peasy.

To personalize you will first need an image to upload. The image will be used to engrave your custom signet ring.

While placing order, select your preferences from the variants or share your order notes with us at checkout

If you have questions or need to add a sprinkle of something more, leave a note to your order or shoot us a message!

You cansearchyour family coat of arms on the internet or simplycontact usso we can check our database for you. If you still can't find one but remember elements of its design, contact us and we will create it for you.

Yes absolutely. We do all the design-relatedwork for you, and for free! Simply share your ideas with us, and we'll handle the rest, ensuring you receive a beautifully designed and meticulously crafted piece that you'll cherish forever.

Yes, any image would work! Make sure it's uploaded to the "Upload Your Design" section on the listing while placing your order.

While we can make it in any size, shape or form you need; we made it easier for you to choose from standardized options:

• Small: 12 mm (0.48 inch)
• Medium: 15 mm (0.60 inch)
• Large: 18 mm (0.70 inch)
• X-Large: 21 mm (0.82 inch)
• XX-Large: 24 mm (0.95 inch)

Due to the handmade nature of custom jewelry and your chosen precious metal structure, a very slight difference in exact measurements may occur.

Yes, we go to maximum depth possible while engraving the custom piece, this ensures your custom design will catch the eye and show all the intricate details easily.

This is perfect for wax seals as the melted wax will easily fill in the engraved section in order to create a well-defined, easy-to-see impression on wax.

The Overall Hand Engraving is something you will ever hardly find elsewhere, it's the signature handcrafting technique of our master smiths.

It refers to the process of engraving all outer surfaces of your ring with a custom pattern on style, adding character to your unique piece.

This delicate operation has to be made completely by hand, so please allow a few extra days for production.

While we offer many options to choose from for the overall hand engraving (you can find image examples of each pattern by clicking on "See Examples" under "Finish" on the listing, you can also request custom styles by sending us example images and our experienced artisans will be able to replicate it on your custom ring.

Our rings have solid backs and are made of solid metals to offer higher durability, comfort in daily wear, and a characteristic weight on the finger.

This actually adds enormous value to your custom ring as we deliver more amount of precious metal with higher purity.

Exact weight of the piece will vary greatly depending on the specific design, size and shape. But if you like wearing heavy rings, make sure you select the Chunky option!

And if you need even heavier, bigger rings, just contact us and we will turn your vision to reality.

The black inlay doesn't come off so easily, it would take a lot of work and time to wear it off due to ours studious handcraft.

Black inlay is a beautiful contrast to silver and gold. It makes the ring look more vintage and stylized for a bold statement; but there's also timeless elegance in minimalism without the black inlay, especially if you're interested more in simplicity.

In our opinion, the choice depends on the impression you wish to make. If you prefer a ring that catches the eye and stands out, the black inlay is an excellent choice.

On the other hand, if you lean towards a more discreet yet equally stunning design, we recommend opting for the ring without the black inlay.

Yes, our skilled artisans can createanything out of silver and gold. Just send us photo examples of your old ring and we can replicate it for you.

If your ring is 925 sterling silver or is any karat of solid gold and it doesn't fit when the package arrives, you can always have it resized with us, or at any local jeweler. It's a quick and affordable process available at most jewelers.

However resizing is a challenging process when it comes to our "heavy gold coated" pieces, so we highly recommend perfect measurement at a local jeweler before we ship it out. Or, please contact us so that we can resolve this for you.

You can place your order in three easy steps:

1. Upload an image: First, you need an image to upload. This is what we will engrave on your custom piece.
2. Select jewelry features: Pick your favorite options from the variants we provide at our product page.
3. Checkout: Add to cart, proceed to checkout and done! Easy peasy.

We're able to make your custom solid gold ringin any karat of your choice. We also made it easier for you to choose from the most common options like 10K, 14K, and 18K. Solid gold comes in three colors: Yellow, White, and Rose. If you're wondering, yes they're all real, authentic karat gold with certificates of authenticity and appropriate hallmarks as per industry standards.

Yes, of course. Your ring will be made of the karat of gold you chose whilst placing your order. Each solid gold ring order includes a certificate of authenticity and your ring will bear the appropriate hallmark as per industry standards. Still having doubts? It's OK, please feel free to have it double checked at a local jeweler with certified equipment.

To personalize you will first need an image to upload. The image will be used to engrave your custom signet ring.

While placing order, select your preferences from the variants or share your order notes with us at checkout

If you have questions or need to add a sprinkle of something more, leave a note to your order or shoot us a message!

You cansearchyour family coat of arms on the internet or simplycontact usso we can check our database for you. If you still can't find one but remember elements of its design, contact us and we will create it for you.

You cansearchyour family coat of arms on the internet or simplycontact usso we can check our database for you. If you still can't find one but remember elements of its design, contact us and we will create it for you.

Yes absolutely. We do all the design-relatedwork for you, and for free! Simply share your ideas with us, and we'll handle the rest, ensuring you receive a beautifully designed and meticulously crafted piece that you'll cherish forever.

Yes, any image would work! Make sure it's uploaded to the "Upload Your Design" section on the listing while placing your order.

While we can make it in any size, shape or form you need; we made it easier for you to choose from standardized options:

• Small: 12 mm (0.48 inch)
• Medium: 15 mm (0.60 inch)
• Large: 18 mm (0.70 inch)
• X-Large: 21 mm (0.82 inch)
• XX-Large: 24 mm (0.95 inch)

Due to the handmade nature of custom jewelry and your chosen precious metal structure, a very slight difference in exact measurements may occur.

Yes, we go to maximum depth possible while engraving the custom piece, this ensures your custom design will catch the eye and show all the intricate details easily.

This is perfect for wax seals as the melted wax will easily fill in the engraved section in order to create a well-defined, easy-to-see impression on wax.

The Overall Hand Engraving is something you will ever hardly find elsewhere, it's the signature handcrafting technique of our master smiths.

It refers to the process of engraving all outer surfaces of your ring with a custom pattern on style, adding character to your unique piece.

This delicate operation has to be made completely by hand, so please allow a few extra days for production.

While we offer many options to choose from for the overall hand engraving (you can find image examples of each pattern by clicking on "See Examples" under "Finish" on the listing, you can also request custom styles by sending us example images and our experienced artisans will be able to replicate it on your custom ring.

Our rings have solid backs and are made of solid metals to offer higher durability, comfort in daily wear, and a characteristic weight on the finger.

This actually adds enormous value to your custom ring as we deliver more amount of precious metal with higher purity.

Exact weight of the piece will vary greatly depending on the design. But if you like wearing heavy rings, make sure you select the Chunky option!

And if you need even heavier, bigger rings, just contact us and we will turn your vision to reality.

The black inlay doesn't come off so easily, it would take a lot of work and time to wear it off due to ours studious handcraft.

Black inlay is a beautiful contrast to silver and gold. It makes the ring look more vintage and stylized for a bold statement; but there's also timeless elegance in minimalism without the black inlay, especially if you're interested more in simplicity.

In our opinion, the choice depends on the impression you wish to make. If you prefer a ring that catches the eye and stands out, the black inlay is an excellent choice.

On the other hand, if you lean towards a more discreet yet equally stunning design, we recommend opting for the ring without the black inlay.

Yes, our skilled artisans can createanything out of silver and gold. Just send us photo examples of your old ring and we can replicate it for you.

You can place your order in three easy steps:

1. Upload an image: First, you need an image to upload. This is what we will engrave on your custom piece.
2. Select jewelry features: Pick your favorite options from the variants we provide at our product page.
3. Checkout: Add to cart, proceed to checkout and done! Easy peasy.

Your favorite length! If you currently don't know the exact length you need, simply take a piece of string and put it around your neck, pulling one end down to the position where you like your pendant to be. Where the two ends meet is the size of chain you need.

Even better, we deliver each necklace attached with a 2-inch extender. This enables you to adjust the chain length comfortably.

For example if you ordered an 18 inch chain, it will be an adjustable chain with a length of 18 inches plus 2 inch extender.

We currently deliver all pendants with snake chain. We plan to introduce different types and thicknesses of chains in the near future.

If you already have an existing chain that you'd like to use this pendant with, simply share with us its thickness so we can adjust the necklace bail (where the chain goes through) accordingly.

Yes, we can make the pendant inany shape you'd like. Simply describe your request in the notes or send us an example image.

Yes, if you prefer to use this pendant with an existing chain that you have, please feel free toshare with us its thicknessso we can adjust the necklace bail (where the chain goes through) accordingly.

To personalize you will first need an image to upload. The image will be used to engrave your custom pendant.

While placing order, select your preferences from the variants or share your order notes with us at checkout

If you have questions or need to add a sprinkle of something more, leave a note to your order or shoot us a message!

You cansearchyour family coat of arms on the internet or simplycontact usso we can check our database for you. If you still can't find one but remember elements of its design, contact us and we will create it for you.

Yes absolutely. We do all the design-relatedwork for you, and for free! Simply share your ideas with us, and we'll handle the rest, ensuring you receive a beautifully designed and meticulously crafted piece that you'll cherish forever.

Yes, any image would work! Make sure it's uploaded to the "Upload Your Design" section on the listing while placing your order.

While we can make it in any size, shape or form you need; we made it easier for you to choose from standardized options.

For our custom pendant series:

• Small: 16 mm (0.62 inch)
• Medium: 18 mm (0.70 inch)
• Large: 21 mm (0.82 inch)
• X-Large: 24 mm (0.94 inch)
• XX-Large: 27 mm (1.10 inch)

Due to the handmade nature of custom jewelry and your chosen precious metal structure, a very slight difference in exact measurements may occur.

Yes, we can make it inany size or shape you need. Simply contact us and we will guide you through this custom process.

What's the "black inlay" feature? Does it come off after use?

The black inlay doesn't come off so easily, it would take a lot of work and time to wear it off due to ours studious handcraft.

Black inlay is a beautiful contrast to silver and gold. It makes the pendant look more vintage and stylized for a bold statement; but there's also timeless elegance in minimalism without the black inlay, especially if you're interested more in simplicity.

In our opinion, the choice depends on the impression you wish to make. If you prefer a pendant that catches the eye and stands out, the black inlay is an excellent choice.

On the other hand, if you lean towards a more discreet yet equally stunning design, we recommend opting for the pendant without the black inlay.

Yes, our skilled artisans can createanything out of silver and gold. Just send us photo examples of your old necklace and we can replicate it for you.

You can place your order in three easy steps:

1. Upload an image: First, you need an image to upload. This is what we will engrave on your custom piece.
2. Select jewelry features: Pick your favorite options from the variants we provide at our product page.
3. Checkout: Add to cart, proceed to checkout and done! Easy peasy.

Our list prices are for pairs of cufflinks. Few would want to wear a cufflink on one wrist and leave the other empty.

You need two different designs on each cufflink? We can also do that for you!

Yes, we can make your cufflinksin any shape or size.

To personalize you will first need an image to upload. The image will be used to engrave your custom cufflinks.

While placing order, select your preferences from the variants or share your order notes with us at checkout

If you have questions or need to add a sprinkle of something more, leave a note to your order or shoot us a message!

You cansearchyour family coat of arms on the internet or simplycontact usso we can check our database for you. If you still can't find one but remember elements of its design, contact us and we will create it for you.

Yes absolutely. We do all the design-relatedwork for you, and for free! Simply share your ideas with us, and we'll handle the rest, ensuring you receive a beautifully designed and meticulously crafted piece that you'll cherish forever.

Yes, any image would work! Make sure it's uploaded to the "Upload Your Design" section on the listing while placing your order.

Yes, we can make custom cufflinksin any size, shape or form you need.

Yes, you canpersonalize both sides. While the main design goes to the front sides, people generally prefer their names, a special date, etc. engraved on the back.

The black inlay doesn't come off so easily, it would take a lot of work and time to wear it off due to ours studious handcraft.

Black inlay is a beautiful contrast to silver and gold. It makes the cufflinks look more vintage and stylized for a bold statement; but there's also timeless elegance in minimalism without the black inlay, especially if you're interested more in simplicity.

In our opinion, the choice depends on the impression you wish to make. If you prefer cufflinks that catch the eye and stand out, the black inlay is an excellent choice.

On the other hand, if you lean towards a more discreet yet equally stunning design, we recommend opting for the cufflinks without the black inlay.

Yes, our skilled artisans can createanything out of silver and gold. Just send us photo examples of your old cufflinks and we can replicate them for you.